How your information is used.
Business enquiries, guide requests and the services that process them.
Updated 7 November 2026
Who is responsible?
RoofFlow AI LTD, Manchester, United Kingdom, is the controller for business enquiries and guide requests made on this website. Contact roger@roofflowai.co.uk about your information or to exercise your rights.
What this website collects
The business enquiry form collects your name, roofing company, email, selected support area and any optional telephone number, service area and message you provide. The guide form collects your first name, company and email. Please do not send homeowner personal information or sensitive documents through these forms.
Why we use it and our lawful basis
We use business enquiry information to understand your request, respond and discuss a possible service. Where you are considering a contract with us personally, this may be steps at your request before a contract. Where you act for a company, we rely on our legitimate interests in handling relevant business enquiries. Guide details are used to fulfil and record your requested download, based on our legitimate interests in operating the requested resource and preventing abuse.
The PDF is available immediately after successful submission. It is not automatically emailed. Requesting it does not add you to a promotional mailing list. We do not use these forms to collect marketing consent.
Who processes information
The website is hosted by Netlify. These forms send details directly from your browser to RoofFlow’s public n8n webhook hosted on Railway. Netlify does not act as a form-processing proxy and these forms do not store leads in Netlify Forms. Roger manages the receiving workflow and the handling of your request. Workflow execution records may contain submitted details; their storage, retention and any onward processing must match the purpose of responding to your request. Hosting providers may also process technical information such as IP addresses and request logs for security and operation. Email correspondence uses RoofFlow’s business email provider, Google Workspace. We do not sell enquiry information.
Providers may process information outside the UK. Applicable provider contractual safeguards and transfer arrangements need to cover that processing. See Netlify’s privacy information, Railway’s privacy information and Google’s privacy information. Access is limited to those who need it to handle the request or operate the service.
How long we keep information
We keep enquiry and guide-request records while needed to fulfil the request and deal with relevant follow-up, complaints or disputes. Retention depends on whether a discussion is active, a client relationship follows and whether legal or accounting duties require particular records. Information no longer needed should be deleted rather than retained indefinitely. Contact Roger to ask about a particular record or request deletion.
Cookies and tracking
The rebuilt service pages use no advertising pixels or analytics cookies. Hosting and security services may process technical request information. The enquiry scorecard may use session storage to retain its current state in your browser. Some retained calculators load fonts or interface assets from Google Fonts, jsDelivr or Cloudflare CDN. These providers receive technical request information such as your IP address. External services linked from the website also have their own privacy practices.
Your rights
Depending on the circumstances, you can ask to access, correct or erase your information, restrict its use or receive portable information. You can object to processing based on legitimate interests, including any direct marketing. We do not make decisions with legal or similarly significant effects solely by automated processing through these forms.
You can raise concerns with Roger and complain to the Information Commissioner’s Office. Providing required form information is necessary for the request to be recorded through that form; you can instead email Roger.
Client systems and homeowner data
This notice concerns RoofFlow’s website business enquiries. Processing homeowner data for a roofing client requires the relevant client notices, agreed purposes and contractual arrangements. The separate JMB Roofing privacy notice remains available. Historical service terms remain at Existing service terms.